Shipping and Returns

Last updated: October 15, 2026

The short version: every item is printed just for you, so we can't take returns for the wrong size or a change of mind. If your order arrives damaged, defective or misprinted, or gets lost, tell us within 30 days and we'll replace it or refund you.

Made to order

Each shirt and hoodie is printed after you order it. Because of that, we can't accept returns or exchanges for a different size or color than you ordered, a different card or art than you meant to pick, or a change of mind. Please check your card, garment, color and size in the cart before you pay, and see the fit notes on the store page if you're between sizes.

If something is wrong with your order

We'll make it right if your order:

arrives damaged,
has a manufacturing defect or a misprint, or doesn't match what you ordered (for example, the wrong card or garment), or
is lost in transit.

Email us at [email protected] within 30 days of delivery. For a lost package, write to us within 30 days of the estimated delivery date. Please include:

the email address you ordered with, and your order date or Stripe receipt number,
clear photos showing the problem (the whole item, plus a close-up), and
a short description of what's wrong.

Once we've confirmed the problem, we'll send a free replacement or give you a full refund to your original payment method, whichever you prefer. You don't need to send the damaged item back.

What isn't a defect

Small color differences. Screens show colors differently, and garment-dyed and heathered fabrics vary a little from batch to batch.
Minor placement differences. Prints can sit slightly higher, lower or to one side of the preview.
Print detail. We print from the highest-resolution image available for each card, and very fine detail can look softer on fabric than on a screen.
Normal wear or damage from washing against the care instructions, or from altering the item.

Changing or canceling an order

Production starts quickly. If you need to change an address or cancel, email us right away with your order details. If the order hasn't gone into production yet, we'll cancel it and refund you in full. We can't change or cancel an order once it's in production.

Shipping

Free shipping on every order to addresses in the United States. We don't ship internationally yet.
Timing: printing takes about 2–5 business days, then your order ships. Most orders arrive within about 1–2 weeks of ordering. These are estimates, not guarantees, and delivery can take longer during holidays, bad weather or carrier delays.
Tracking: when your order ships, you'll get tracking information by email.
Multiple items in one order may arrive in separate packages.
Check your address. We ship to the address you enter at checkout. If a package comes back because the address was wrong or incomplete, we'll contact you to reship it, and a reshipping fee may apply.

Refunds

Approved refunds go back to your original payment method. Your bank may take several business days to show the credit.

Before you dispute a charge

Please contact us first. We reply within 3 business days, and fixing a problem directly is faster for you than a bank dispute.

Contact

Equip For Zero
[email protected]